Salon Policies And Terms And Conditions
Please be aware by making an appointment you acknowledge and agree to abide by these terms and conditions. Katy’s Nail and Spa reserves the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.
Appointments with Katy’s Nail and Spa are essential. To avoid disappointment we recommend you book your treatment in advance by calling, texting or emailing us. We will send you an SMS reminder the day before your appointment, so you can change, confirm or cancel by telephoning us immediately. If you cannot make your appointment for any reason, please inform us straight away, we will understand and it gives someone else an opportunity to have that appointment time.
Any inappropriate behaviour may be reported to the police.
Please arrive at your appointment on-time. If you are running late for any reason, please let us know as soon as possible as late arrivals may mean we are unable to honour your booking, or your treatment time may need to be reduced if we have scheduled appointments after yours.
We fully understand that sometimes being late is outside of your control.. We will always do our best to accommodate late arrivals. (Within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining at the full price. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges and no other appointment will be booked until paid.
We recommend that you plan ahead for your visit to Katy’s Nail and Spa. We’ll be happy to answer any questions you may have about our location, parking and travel options.
If you need to cancel your appointment, please contact us at least 24 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 24 hour’s notice will result in 50% charges and no other bookings will be made until paid.
REFUND POLICY – PRODUCTS
We cannot give refunds on any products sold to due to personal hygiene and health and safety reasons. If there is a fault with the product we can send back to the manufacturer for review.
REFUND POLICY – SERVICES
Our treatments are carried out by a qualified therapist. If you have had a treatment that you are unsatisfied with please bring it to the attention of the therapist and follow the complaints procedure (detailed below) We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.
LOSS OR DAMAGE OF PERSONAL ITEMS
Please keep your personal belongings with you at all times, and leave any valuables at home.
It is our objective to ensure that every client is delighted with the services that they receive at Katy’s Nail and Spa
However, we recognise that on occasions things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.
We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.
The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.
All complaints need to be documented in writing via email at email@example.com
Please provide as much detail as possible, including details of your treatment, date and time of your appointment and your exact complaint.
Your complaint will be assessed and we aim to get back to you within 48 hours of receiving your complaint in writing.
Children are allowed in the salon but must be well behaved and not cause any disturbance to any other customers’ treatments. They must also not touch any stock within the salon.
CLIENT QUESTIONNAIRE & HEALTH CONDITIONS
All new clients will be requested to complete a Client Questionnaire form before our therapist can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Questionnaire every 6 months so that we can update our records.
You must be 18 or over to receive treatments. For all other treatments you will require written parental consent. We reserve the right to refuse performing treatments on any guest who is under the age of consent.
Pregnant woman can indeed receive many treatments as long it is not in the first trimester.
Unfortunately we may have to cancel your appointments due to therapist/staff illness and emergency. In the case that we cannot reschedule your appointment on the same day we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.
While we endeavour to keep our website and price lists updated, treatments and prices are subject to change without warning.
Thank you for your understanding.
Terms & Conditions
The content of this Website is the copyright of ‘Katy Nail and SPA’. The copyright of Katy Nail and SPA must remain on all reproductions of material downloaded from this Website (“Material”). You may download, store and use the Material for your own personal use and research or that of your firm or company. You may not republish, retransmit, redistribute or otherwise make the Material available to any other party or make the same available on any Website, online service or bulletin board of your own or of any other party or make the same available in hardcopy or on any other media without the express prior written consent of ‘Katy Nail and SPA’.
Nothing on this Website constitutes advice, nor does the transmission, downloading, or sending of any information or the Material create any contractual relationship. Katy Nail and SPA accepts no liability or responsibility whatsoever for any loss or damage suffered by any user of the information contained on this Website or the material purchased herefrom. By continuing to use this Website you are deemed to accept the above terms and conditions.
If you have any queries regarding the quality of goods/services provided, please contact our team.
All goods supplied under warranty of suppliers and expressed in Terms of Sale.
Please contact our team if you have any query regarding the delivery of goods ordered online via our shop pages. We deliver locally and nationally. We may use the services of a third-party logistics provider to ensure you receive your goods in a timely manner.
Processing your payment using Stripe Card Services:
After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment, we use Stripe, a third-party payment processor.
Your payment will be processed by Stripe, who collect, use and process your information, including payment information, in accordance with their privacy policies.
Transfer and storage of your information
Stripe’s services in Europe are provided by a Stripe affiliate—Stripe Payments Europe Limited (“Stripe Payments Europe”)—an entity located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US.
Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).
The reason why it is necessary to perform a contract: to fulfil your contractual obligation to pay for the goods or services you have ordered from us.
We may also use PayPal to process payments on the website:
When you authorise a payment to a seller who accepts PayPal, some sellers may take up to 30 days to complete the transaction. In these instances, your payment may appear as a pending order in your PayPal account. In that case, your authorisation of the payment will remain valid until the seller completes the transaction (but no longer than 30 days). If you used a debit or credit card as the payment method, your debit or credit card issuer also may show a pending authorization for a period of time until they release the hold or receive a completed transaction.
You may contact Katy Nail and SPA by emailing the team at firstname.lastname@example.org.